Last updated: 28 March 2026
Help File It Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a transparent and secure way.
This Privacy Policy explains how we collect, use, store and protect personal information when you use our website or contact us.
1. Who we are
Business name: Help File It Ltd
Registered in: United Kingdom
Email: [insert your business email address]
We are the data controller for the personal information described in this policy.
2. What personal data we collect
We may collect and process the following types of personal data:
- Name
- Email address
- Telephone number
- Business name (if provided)
- Information you include in enquiries or messages
- Technical data such as IP address, browser type and device information (via standard website logs)
We do not knowingly collect data from children.
3. How we collect your data
We collect personal data when you:
- Submit an enquiry via our website contact form
- Contact us by email or telephone
- Correspond with us about our services
4. How we use your data (purposes)
We use personal data to:
- Respond to enquiries and requests
- Provide information about our services
- Communicate with clients or prospective clients
- Maintain business records
- Comply with legal or regulatory obligations
We do not use your data for automated decision‑making or profiling.
5. Lawful basis for processing
Under UK GDPR, we rely on the following lawful bases:
- Legitimate interests – to respond to enquiries and run our business
- Contract – where processing is necessary to provide agreed services
- Legal obligation – where required by law or regulation
6. How we store and protect your data
We take appropriate technical and organisational measures to protect personal data, including:
- Secure email systems
- Access controls
- Confidential handling of client information
We retain personal data only for as long as necessary for the purposes described, or to meet legal and regulatory requirements.
7. Sharing your data
We do not sell personal data.
We may share personal data only where necessary, for example:
- With professional advisers
- With IT or email service providers acting as data processors
- Where required by law or regulatory authorities
Any third parties we use are required to keep your data secure and confidential.
8. Cookies
Our website uses cookies to ensure it functions correctly and to improve user experience.
Cookies are small text files placed on your device when you visit a website. Some cookies are essential for the website to operate properly. Others help us understand how the website is used.
Where non‑essential cookies are used, you will be given a choice when you visit our website.
You can control or delete cookies through your browser settings.
9. Your data protection rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data (where applicable)
- Object to or restrict processing
- Request data portability
You can exercise these rights by contacting us using the details above.
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):
https://www.ico.org.uk
10. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.